AI does not fail because the technology cannot work.

It fails because organizations cannot turn capability into trusted, repeatable, measurable value.

The Last Mile Is Human is a practical leadership guide for executives, operators, managers, and transformation teams responsible for making AI work inside real organizations. It explains why successful pilots stall, why access does not equal adoption, why employee resistance is often misread, and why workflow design, trust, accountability, and management behavior determine whether AI creates value or becomes another underused tool.

Melissa Fisher introduces a clear framework for moving from AI capability to organizational impact. Readers will learn how to:

Diagnose why promising AI pilots fail to scale
Build trust before demanding adoption
Distinguish tool usage from real behavior change
Redesign workflows before launching training
Clarify where AI ends and human judgment begins
Equip managers to translate strategy into daily work
Decode resistance without dismissing legitimate concerns
Protect accountability when AI influences decisions
Measure value beyond logins, prompts, and activity
Create adoption that customers and employees can trust

This is not a technical manual, a trend forecast, or another argument for moving faster.

It is an operating guide for the difficult part of AI transformation. The point where technology meets people, workflows, incentives, leadership, customers, and consequences.

Because the demo is not the transformation.

The last mile is human.

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